Refund policy

We want you to love what you've bought, but we know sometimes something isn't right. We do not accept returns for change of mind. Please choose carefully, checking sizing, scent notes, and product details before purchasing.

Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or isn't what you ordered, you're entitled to a remedy under the Australian Consumer Law. This may include a repair, replacement, or refund, depending on the nature of the issue. Please inspect your order as soon as it arrives and contact us at skye@neche.com.au within 14 days of delivery, including your order number and a photo of the issue where possible. We'll assess it and let you know the next step. You won't be charged for return shipping where the fault is on our end.

Refunds If a refund is approved
Will be processed to your original payment method within 10 business days. Processing times may vary slightly depending on your bank or card provider. If more than 15 business days have passed since your refund was approved, contact us at skye@neche.com.au. Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law.